General Terms and Conditions




You agree to the below mentioned contract with the company PerplexxX e. U., Bettelwurfstraße 2, 6020 Innsbruck hereinafter referred to as PerplexxX.


  1. Scope


These terms and conditions apply to all agreements involving the permit for using the PerplexxX rooms to be settled between the operators of PerplexxX and the customer. By placing the booking, the customer acknowledges the validity of these Terms and Conditions as mandatory. Alternative agreements to these terms will only be accepted by PerplexxX if expressly agreed to in writing in advance. This also applies to the general Terms and Conditions of the customer.


  1. Conclusion of Contract


Bookings made either on the platform, via email addressed to or oral bookings under + 43- (0)677 61441095 are mandatory for the customer. Bookings by alternative phone numbers, email addresses or through the use of any other means of distance communication shall also be deemed acceptable if PerplexxX confirms the booking with written confirmation only. This written confirmation shall be forwarded to the customer  via email promptly after oral confirmation, within at least 24 hours.  In the event of not receiving said confirmation within 24 hours, the Customer agrees to inform PerplexxX immediately. The person making the booking must have been duly authorised by all persons listed on the booking to agree to the contract. In the case of group members under 18 years of age, their parents or guardians will be held accountable. The group leader is responsible for all payments to be made and must be at least 18 years old. At the conclusion of the booking process a confirmation email will be sent. The confirmation will be sent to the email address provided in the booking details. PerplexxX is not obliged to ensure that the given email address is correctly spelt and that the email will be received. PerplexxX does not receive an error message if the confirmation e-mail address is not correct.


  1. Prices / Currency


All prices include 20 % Sales Tax. The prices are shown in Euros.


  1. Payment


PerplexxX accepts different payment methods. These include: CASH or CARD at the location, SOFORTÜBERWEISUNG, VISA, MASTERCARD, and PAYPAL. The use of those payment methods to settle accounts to PerplexxX is optional and not mandatory. When bookings are made online, full payment is required immediately.


  1. House Rules


Children under the age of 14 must be accompanied by an adult. PerplexxX reserves the right to refuse entry without explanation. The permit for using the PerplexxX rooms cannot be exchanged for cash or be used in conjunction with any other offer or coupon. The permits are redeemable only at the listed attraction. PerplexxX reserves the right to modify technical or operational elements in the rooms without prior notification. In such cases, the paid price cannot be refunded.


By entering the PerplexxX venue the visitors accept following rules:


5.1. The PerplexxX rooms are used at the participants own risk.

5.2. Participants 14 years of age and under must be accompanied by an adult. The accompanying person is fully responsible for safety of the children.

5.3. All objects in the game rooms are free to use for its purpose.

5.4. The use of the objects within the room is at own risk. All signs in the room must be followed. Advice of the supervisor must be followed also.

5.5. The use of personal items (cameras, keys, cell phones, bags, etc.) is prohibited in all rooms. In addition, filming and photography on the premises is not allowed.

5.6. PerplexxX is not liable for any personal injury during, before or after playing.

5.7. For loss or theft of personal items PerplexxX is not liable.

5.8 Players must conduct themselves at all times according to an acceptable standard.

5.9. The visitors are obliged to pay compensation for all damages caused intentionally. Parents and accompanying persons are liable for their children.

5.10. Smoking and open flames are prohibited on the entire PerplexxX complex.

5.11. Carriage of dangerous goods (stabbing and cutting weapons, firearms, etc.) is prohibited.

5.12. Persons who are under the influence of alcohol or other psychoactive substances are not permitted to participate.

5.13. Parking is only allowed in the designated parking area and is at your own risk.

5.14 Those visitors who violate the rules or do not follow the instructions of the supervisor will be disqualified from the game immediately, and the game must be paid in full.


  1. Liability


The liability of PerplexxX is limited to damages caused by gross negligence or wilful misconduct. Liability for ordinary negligence is excluded, as well as compensation for consequential damages and financial loss, not scored savings, interest losses and damages claimed from any third party against the customer. The presence of malice or negligence must be demonstrated by the customer. The customer’s claims for damages are limited to the amount of the paid entrance.


  1. Conditions


Once the booking is confirmed, modification or transfer of the booking is no longer possible. The rooms are specially prepared for each booking, no exceptions can be made.


Changes and cancellations by PerplexxX: In the event that PerplexxX must cancel a booking – PerplexxX reserves this right – the customer will be offered the following compensations:


  1. a) an alternative booking – If the booking for the chosen alternative date is cheaper than the original booking the difference will be refunded. If the booking is more expensive PerplexxX pays for the difference.


  1. b) accepting the cancellation – The full purchase amount will be refunded.


PerplexxX cannot be charged for any expenses, costs or losses incurred due to changes or cancellations.


Customers are asked to arrive at the venue on time as per their Booking Confirmation. Delays due to traffic, public transport and other factors must be avoided. In case of a delay the permit for using the PerplexxX room expires and there is no entitlement to any refund.


  1. Reviews


The customer agrees that only true facts can be reported and given in the rating. False and defamatory reviews will be followed by legally steps for reputational damage.


  1. Privacy Policy


PerplexxX  respects the personal rights of all natural persons visiting the website. The data collected through the website will be used primarily for the provision of the service, and, secondarily, for the development of the general activities of our company.


We will not disclose the data on our records to third persons. We will handle your data in line with the data protection laws in force at all times. You, as a natural person, have the right to look into or modify the data we have on record on you, and you also have the right to request us not to use such data.


  1. Applicable Law, Place of Jurisdiction


This Agreement and all rights and obligations arising from it between the customer and PerplexxX – as far as the choice of law is permitted – apply to Austrian law excluding the UN sales law and the conflict of law rules. The place of performance and jurisdiction is agreed to be Innsbruck.


  1. Final Provisions


If any provision of this Agreement is invalid or afflicted with a gap it shall not affect the validity of the remaining parts of the contract. Any changes of these General Regulations must be in writing. This also applies to a move away from the written form.


Innsbruck, February 2015